Common Questions
→ We use Dutchie — most customers order online. Do we need this?
Dutchie handles online orders. Maya handles the phone. They serve completely different customers. The people who call your store are your highest-intent buyers — they've already decided to buy, they just want to confirm something before they come in. Missing those calls means losing customers who were already sold.
→ Will it sound robotic? I don't want to embarrass my brand.
Call
(716) 539-8201 right now and judge for yourself. That's Maya. We built her to sound like a knowledgeable, calm human — not a phone tree. If she sounds off to you, we don't want your business.
→ What if Maya gets something wrong?
We train Maya specifically on your dispensary's information and you approve her responses before she goes live. She also has built-in guardrails — she will never give medical advice, recommend anything outside your state's regulations, or quote a price she isn't sure about. You stay in control of what she says.
→ How long does setup actually take?
48 hours from the time we have your store info. You fill out a short intake form, we configure Maya, you test her, we make any changes, and you flip on call forwarding. Most clients are live within two business days.
→ What happens if I want to cancel?
You cancel. No notice period. No cancellation fee. No questions. We don't want clients who aren't seeing value — it's not good for either of us.